Terms of service

About these terms

These terms cover your use of customercarestudio.com. Paid support engagements are governed by the separate written agreement we sign with you; where that agreement and these terms conflict, the agreement wins.

Using this site

You may read and share this site freely. You may not copy it wholesale, scrape it at a rate that degrades it for others, or present its content as your own.

What this site is not

Nothing here is a binding offer, a quote, or professional advice. Scope, hours, reply times and price are fixed only in a signed agreement.

Service commitments

Reply times quoted on this site — including a first reply under 2 working hours — describe our standard during covered hours (Monday to Friday, 9am to 6pm, with an on-call rota outside those hours.). The commitments that actually bind us are the ones written into your agreement.

White-label work

Where we act under your brand, you remain the data controller for your customers' data and the decision-maker on refunds, discounts, scope and anything contractual. We act on the playbook you approve and escalate anything outside it.

Liability

We provide this site as it is, without warranties. To the extent the law allows, we are not liable for loss arising from your use of this site. Liability under an engagement is capped in the relevant agreement.

Changes

We may update these terms; the date at the top of this page shows when they last changed.

Contact

Questions about these terms go to [email protected].